Customer Service Executive
The Customer Service Executive is responsible for providing product and service information and resolving product and service problems. This is achieved by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
JOB PURPOSE
- To be the relevant contact with the clients, customer services manager as well as Marketing Companies in managing all related customer services issues
KEY ROLES & RESPONSIBILITIES
- Handle customer enquiries and feedback through inbound calls, also to handle outbound calls (warm call) for verifying content
- Communicate with operations department to follow up daily operations
- Provide quality service and assistance to customers
- Be able to handle complaints from the customers professionally
- Prepare, update and compile various types of reports
- Require in providing support to make power point slides
- Achieve 100% KPIs
- Any other ad hoc projects assigned by Customer Services Manager
EDUCATION / QUALIFICATIONS
KNOWLEDGE AND SKILLS
- At least one-year relevant customer service experience. Experience in Call Centre would be an advantage
- Positive attitude, patient, strong interpersonal and communication skills
- Able to solve problems for customers
- Good command of spoken English, Chinese and Putonghua
- Proficiency in MS office including word, excel, power point
